北京市地方税务局提升纳税服务二十条措施
2018-03-21阅读次数:752[ 字体大小:   ]
  一、个人房产交易涉税资料网上核。为减少纳税人窗口等候时间,避免因资料不全多次往返,开发“个人存量房交易税收征管系统”,引导纳税人使用客户端上传个人房产交易涉税资料,开展网络预审核。
  二、多项业务掌上办。纳税人通过已缴税信息、支付宝、银联等方式核准纳税人身份,实现个人所得税申报查询、12万申报纳税提醒和报表预填报,在银行APP端嵌入相关业务功能,并进一步完善微信、支付宝城市服务中的涉税服务内容。
  三、个体户“两税两费”委托征。进一步推进国地税互相委托代征税款,对于个体工商户,委托国税局代征城建税、教育费附加、地方教育费附加及个人所得税,减少纳税人“两头跑”。
  四、信息变更简便办。通过完善互联网地税局建设,实现纳税人可以通过网端向税务机关提交信息变更申请,同时,税务机关可以通过互联网进行核准而无需纳税人上门维护;对存量换证企业探索简化三方协议重新签署的途径,减轻纳税人再次上门的负担。
  五、纳税申报精准办。为纳税人提供企业所得税申报疑点数据的校验、反馈和提醒服务,减少纳税人申报错误风险,针对2016年度企业所得税汇算清缴申报情况,完善申报客户端系统,向填报有误的纳税人即时推送校验结果,通过提示语句引导纳税人正确申报。
  六、印花税申报网上办。对于每份凭证应纳税额未超过500元的,可采取网上申报方式完税,解决纳税人往返税务机关购买印花税票、贴花程序繁琐等问题。
  七、国地业务联合办。落实“便民办税春风行动”工作要求,深化国税地税联合办税,在纳税人“进一家门,办两家事”的基础上,探索合作新方式。
  八、预约服务错峰办。实时公布办税服务厅人员等候情况,针对办税“波峰”“波谷”情况,在办税“波峰”期大力推行预约办税,提供网上、掌上等多渠道预约服务。
  九、涉税业务同城办。为方便纳税人就近办税,在推行税务登记、申报纳税、优惠办理等109项涉税业务同城通办的基础上,进一步拓展通办业务范围,
  十、自助办税网点化。推广自助办税终端,在增加自助办税终端数量的同时,拓展24小时自助办税网点数量,研究探索在银行自助服务区和街道办事处等具备网络安全环境区域部署24小时自助办税服务设备。
  十一、缴税方式多元化。加强POS机、网上银行、手机银行等多元化缴税方式技术支撑。试点居民企业网上代扣代缴非居民企业所得税。
  十二、实体办税精品化。实施办税服务厅分类管理,健全制度建设,强化内部管理,综合提升办税服务厅服务质量、服务效率、服务环境。开展星级办税服务厅评定,树立精品服务意识。
  十三、服务发展战略化。结合“走出去”纳税人需求,继续落实和完善“一带一路”战略的各项税收举措,发布“一带一路”税收指南,走访重点企业,了解纳税人需求。积极构建与北京城市副中心定位相适应的精细化、系统化、全覆盖的税收工作标准体系,为全面提升北京城市副中心税务服务与管理水平奠定制度基础。
  十四、税收宣传全覆盖。继续利用广播、电视、报刊等主流媒体办好税收政策宣传专栏、专题节目、公益广告等特色栏目。充分发挥网站及微博、微信、视频直播中北京地税专栏等新媒体的主动推送功能。尝试利用地铁、公交、社区等户外宣传平台,实现税收宣传全覆盖。
  十五、宣传内容生活化。推广《首都公民税收手册(2017)》,将税收政策与百姓日常生活工作结合,用生动的故事、简明的文字和活泼的插图帮助纳税人了解税收政策和服务举措。与北京人民广播电台合作播出“地税小贴士”栏目,将纳税人关注的热点问题、税收资讯进行口语化的改编,对税收政策进行深入浅出的解释。与北京电视台合作制作“税收微动漫”视频,以纳税人关心的税收知识、热点问题为主要内容,集知识性、故事性、趣味性为一体。
  十六、纳税辅导多渠道。根据纳税人接受信息碎片化的时代特点,不断加强网上纳税人学堂建设,强化微信、微博等移动功能应用,方便纳税人及时知晓最新政策,为纳税人提供全时段的网上、移动辅导服务。加强实体纳税人学堂建设,运用纳税辅导师资库资源,针对不同类型纳税人需求,开展多样化培训,发挥现场互动优势,加深纳税人对税收政策的理解掌握。
  十七、热线咨询规范化。加强“82012366”北京地税咨询服务平台建设,提高咨询服务水平。不断加强税收业务知识库建设,发挥税收业务知识库优势,增强咨询电话、网站、移动端咨询答复的规范性和准确性。
  十八、需求调查全方位。利用现有微信、咨询服务平台、网站纳税人需求调查栏目、办税服务厅等渠道,围绕税收中心工作和阶段性重点工作,按季度对纳税人需求进行调查。利用第三方调查机构,年内进行一次全面纳税人需求调查,分类汇总,并提出改进措施,提升纳税服务质效。
  十九、诉求处理提速办。畅通纳税人投诉渠道,利用12366纳税服务投诉管理系统,加速投诉处理,及时回应纳税人诉求,改进纳税服务工作。推进12366接受违法举报工作,建立涉税轻微违法行为“快速处理通道”。
  二十、守信税户享红利。加强评价结果应用,拓展纳税信用增值服务,持续扩大“银税互动”受惠面,实施诚信激励,让守信纳税人能够享受到更多的服务红利。

  
Twenty Measures for the Improvement of Tax Services by Beijing Local Taxation Bureau

  I. Online audit of tax-related data for personal house property transaction. In order to reduce the window waiting time of taxpayer and avoid many times of back and forth because of incomplete data, the “tax collection and management system for personal stocking house transactions” is developed to guide them to use the client to upload tax-related data for personal house property transaction, and carry out the network pre-audit.
  II. Palm handling of a number of businesses. The taxpayer checks and approves the taxpayer identity through the methods such as tax-paid information, Alipay and Unionpay, realizes the declaration query of personal income tax, alerts and pre-filling of RMB 120,000 tax declaration, embeds related business functions in Bank’s APP terminal, and further improves tax service contents of urban services for WeChat and Alipay.
  III. Entrustment collection of the “two taxes and two fees” for individual household. Further advance State Tax Bureau and Local Tax Bureau to entrust each other to collect the tax. For individual businesses, entrust State Tax Bureau to collect urban construction tax, extra charges of education funds, local education supplementary tax and individual income tax, and reduce “running two places” for the taxpayer.
  IV. Simple and convenient handling of information change. By perfecting the Internet construction of Local Tax Bureau, the taxpayer may submit an application regarding the change information to the tax authority through the network. At the same time, the tax authority can approve it via the Internet without the taxpayer’s door-to-door maintenance; for the enterprises with the stocking renewal of certificate, the way to simplify the tripartite agreement and re-signing is explored to lighten the burden on the taxpayer.
  V. Accurate handling of tax declaration. Provide the taxpayer with the checkout, feedback and reminder service of doubtful point data of enterprise income tax declaration, and reduce the risk of declaration error for the taxpayer. In view of the final settlement declaration of 2016 annual enterprise income tax, improve the declaration client system, push the checkout results instantly to the taxpayer who falsely fills in the form, and guide the taxpayer to declare correctly through the prompt statement.
  VI. Online handling of declaration of stamp tax. As for each voucher with tax amount payable less than 500 yuan, the online declaration method can be used to pay the tax, thus solving the problems of the taxpayer's return to and from the tax authority to purchase and paste the revenue stamp.
  VII. Joint handling of business for State Tax Bureau and Local Tax Bureau. Implement the work requirements of the “Spring breeze action to facilitate the taxpayer’s tax handling”, deepen the joint taxation of State Tax Bureau and Local Tax Bureau, and explore a new way of cooperation based on the taxpayer's “entering a home and running two businesses”.
  VIII. Staggering peak handling of reservation service. Publicize the waiting situation of the personnel in the tax service hall in real-time. In view of the “wave peak” and “wave trough” situation, the reservation tax handling is vigorously promoted during the “wave peak” period of tax handling, and the online, palm and other multi-channel reservation service is provided.
  IX. Same city handling of tax-related business. For the convenience of the taxpayer to handle the tax without having to go far, on the basis of the implementation of same-city handling of 109 tax-related businesses such as tax registration, tax declaration and preferential treatment, the handling of business scope will be further expanded.
  X. Networking of self-handling tax. Promote self-handling tax terminals. While increasing the number of self-handling tax terminals, expand the number of 24-hours self-handling tax net-outlets, and explore the deployment of 24-hour self-handling tax service equipment in an area with the network security environment, such as bank self-service area and sub-district office.
  XI. Diversification of tax payment methods. Strengthen technical support of diversified tax payment methods such as POS machine, online banking and mobile banking. Pilot the withhold and remit of the income tax of non-resident enterprises by resident enterprises on the Internet.
  XII. High quality of tax handling for the entity. Implement the classification management of tax service halls, improve the system construction, strengthen the internal management, and comprehensively improve the service quality, service efficiency and service environment of tax service halls. Carry out the evaluation of the star-rated tax service hall and establish the quality service consciousness.
  XIII. Strategic service development. Combine with “going global” and the taxpayer’s demand, continue to implement and improve various tax measures of the strategy of “Belt and Road”, issue tax guideline of “Belt and Road” Initiative, visit the key enterprises and understand the taxpayer’s demand. Actively build the tax work standard system featuring refinement, systematization and full coverage that is suitable for positioning of Sub-center of the Beijing city, thus laying the institutional foundation for comprehensive improvement of the tax service and management level for Sub-center of the Beijing city.
  XIV. Full coverage of tax propaganda. Continue to use mainstream media such as broadcasting, TV and newspapers to run the characteristic columns including tax policy bulletin boards, special programs and public service advertisements. Make full use of the active push function of new media such as the special column of Beijing Local Taxation Bureau on the website and Weibo, WeChat and live video. Try to use the subway, bus, community and other outdoor publicity platforms to realize full coverage of tax propaganda.
  XV. Lifestyle propaganda content. Popularize the Tax Revenue Handbook for the Capital Citizens (2017), combine the tax policy with daily life and work of the people, and use the vivid stories, concise texts and lively illustrations to help the taxpayers understand the tax policy and service measures. Cooperate with Beijing People's Broadcasting Corporation to broadcast the “local tax tips” column, make a colloquial adaptation of the hot issues and tax information about which the taxpayers are concerned, and explain the tax policy in simple terms. Cooperate with Beijing TV Station to make a video of tax micro animation, take the tax knowledge and hot issues about which the taxpayers are concerned as the main content, and integrate the knowledge, story and fun as a whole.
  XVI. Multiple channels of tax coaching. According to era characteristics of the taxpayer receiving information fragmentation, continuously strengthen online school construction for the taxpayer, strengthen the mobile function application of WeChat and Weibo, help the taxpayer timely know the latest policy, and provide the taxpayer with all time online, mobile counseling services. Strengthen the school construction for the entity taxpayer, make use of resources from the tax coaching teacher library; conduct the diversified training based on the needs of the different types of the taxpayer, give full play to the field interaction advantages, and deepen the taxpayer's understanding of tax policy.
  XVII. Standardization of hotline consultation. Strengthen construction of the “82012366” consulting service platform for Beijing Local Tax Bureau and improve the level of consultation service. Continue to strengthen the construction of the knowledge base of tax business, give full play to the advantages of tax business knowledge base, and enhance the standardization and accuracy of consultation telephone, website and mobile terminal consultation.
  XVIII. Comprehensive requirement investigation. By using the channels such as the existing WeChat, consulting service platform, investigation column of website taxpayer demand and tax service hall as well as focusing on the tax center work and periodic key work, conduct a quarterly survey on the demand of the taxpayer. Take advantage of a third-party investigation agency to conduct comprehensive investigation into the demand of the taxpayer during the year, classify and summarize it, and propose improvement measures to promote the quality and efficiency of tax service.
  XIX. Accelerated handling of the demands. Smoothen the channel for the complaints of the taxpayers, use the 12366 tax service complaint management system to accelerate the complaint handling, timely respond to the demands of the taxpayers, and improve the tax service work. Push forward the acceptance of 12366 for illegal reporting and set up a “fast processing channel” for minor tax-related illegal acts.
  XX. Dividends given to the trustworthy taxpayer. Strengthen the application of evaluation results, expand the tax credit value-added services, continue to make more people benefit from “Bank-Tax Interaction” and carry out trustworthiness motivation to make the trustworthy taxpayer enjoy more service dividends.